Help Centre
Walkthrough guides for bands, labels, and fans. Every guide has its own link — send them on.
For bands
Your first release
Sign up to a live, buyable record — the whole path in seven steps.
Read guide →How pre-orders work
Schedule ahead, open pre-orders, and run a staggered single campaign.
Read guide →Uploading a release
The upload wizard, step by step: audio, artwork, formats, credits.
Read guide →Your storefront & profile
Discography, merch, recommended bands, press, and community.
Read guide →Promo & press codes
Seed reviewers and podcasters — batches, CSV, pre-release, tracking.
Read guide →Shipping & origins
Where you ship from, per-item rates, and shipping from local stock.
Read guide →Importing your catalogue
Bring an existing catalogue across as editable drafts in one pass.
Read guide →Tour dates & alerts
List your shows and let fans who collect you hear when you play near them.
Read guide →Getting paid
The platform fee, card processing, payouts, and refunds.
Read guide →The business side of selling
The money fundamentals: the flat platform fee, direct payouts, VAT, refunds, the payout floor, tax reporting, and promo rates.
Read guide →VAT & import charges
Why some orders show a VAT line you never receive, and how local stock removes border friction.
Read guide →Vaults & Drop Rooms
Launch as an event, prove repress demand, bring records back.
Read guide →For labels
Managing your roster
Managed vs independent artists, and acting on behalf of your catalogue.
Read guide →The Label Club
A standing member discount on everything you sell, plus an included back catalogue.
Read guide →The business side of selling
The money fundamentals: the flat platform fee, direct payouts, VAT, refunds, the payout floor, tax reporting, and promo rates.
Read guide →For fans
Your collection & downloads
Where your music lives, how to download it, and why it is more than a folder.
Read guide →Lists: AOTM & AOTY
Build and rank your lists, backfill past months, export as images.
Read guide →Pre-ordering
What you get now vs on release day, and the album that unfolds.
Read guide →Following & notifications
Follow bands and fans, tune notifications, recommend records.
Read guide →Tour alerts near you
Hear when a band you collect plays in your country — opt in any time.
Read guide →Emails from bands & labels
The optional checkout box that lets a seller email you — and how to withdraw it.
Read guide →Pricing — what you pay
Why your basket total is your total: VAT already in the price, refunds, gifts, and no surprise add-ons.
Read guide →Shipping & delivery
Why an order can arrive in two shipments, and the import-charges line.
Read guide →Redeeming a code
Claim a download code, with or without an account.
Read guide →Shows
Reference
Still need help?
Email us at contact@metal.club